At pawter haus, we want to get your paw-selected goods to your doorstep as quickly and smoothly as possible. Please review our shipping guidelines below.
1. Delivery Summary (Singapore)
We offer the following delivery options within Singapore:
Standard Delivery — $5 Free for orders above $59.
Orders are dispatched within 1–2 business days. Delivery typically takes 2–3 working days after dispatch.
Express Delivery — $15 For urgent orders placed before 12pm (Monday–Friday).
Eligible orders are dispatched the same day and usually arrive by the next working day.
Self-Collection — Free No minimum order required.
Orders are typically ready within 1–2 business days. Collection is by appointment only.
2. Local Delivery Details
Dispatch Schedule Orders are processed and dispatched Monday to Friday, excluding weekends and public holidays.
Unsuccessful Delivery If no one is available to receive the parcel, our courier will attempt to contact you.
If you are uncontactable, the parcel may be left at your doorstep or riser. A photo confirmation will be provided.
Once delivery has been completed according to your instructions, Pawter Haus is not responsible for any loss or damage thereafter.
3. International Shipping
Currently, we actively deliver within Singapore only.
However, if you are based overseas and are interested in our products, please email us at hello@pawterhaus.com. We will do our best to explore possible shipping arrangements on a case-by-case basis.
Please note: Approved international shipments may incur additional shipping fees, customs duties, taxes, and longer transit times depending on the destination. These charges are the responsibility of the customer.
4. Backorders & Out-of-Stock Items
We strive to keep our inventory 100% accurate. In the rare event an item is out of stock:
• We will ship the available items first. • We will contact you via WhatsApp/Email to offer a choice between a refund for the missing item or a later delivery once restocked.
5. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
If the order has already been dispatched, please refer to our 'Returns & Exchanges' policy for more details.
6. Returns & Exchanges
We accept returns within 7 days of receiving your order, provided that items are:
• Unused • In original packaging • In resellable condition
For full details, please refer to our Returns & Exchanges policy.
Contact Us
Questions about your order? We’re happy to help — please contact us here.
