pawter haus Gift Card

Shipping
• Standard delivery: 2–3 business days following dispatch.
• Express delivery*: Next business day arrival for all orders placed before 12:00 PM.

Returns & Exchanges
We want every piece to be a perfect match for your companion and your home. If your order isn't quite right, we are here to help make it seamless. 

• Eligibility Window: We gladly accept returns and exchanges within 14 days of delivery.
• Condition: Items must be entirely unused, unwashed, and returned in their original condition and packaging.
• How to Proceed: Please visit our FAQ page for step-by-step instructions, or contact our customer care team directly for personalized assistance.

Please Note: Additional charges are applied for Express Delivery.

Need help?
Have a question about finding the perfect fit, our organic materials, or shipping? We are always here to assist you and your companion.

• Message Us: Contact Our Team
• Alternatively, Email Us: hello@pawterhaus.com

Our Response Time: Within 24 business hours (excluding weekends).

Sizing Tip: If you are emailing us about fit, please include your pet's breed, weight, and chest/neck measurements so we can recommend the perfect size right away.